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Ably service health dashboard

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Ably global service availability

UP

In last 24hrs

NOW
AVAILABILITY

100.0%

DOWNTIME

0.0%

In last 30 days

TODAY
AVAILABILITY

100.0%

DOWNTIME

0.0%

Data centre

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Australia

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Europe Frankfurt

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Europe Ireland

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US East Virginia

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US West California

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ably.io website

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Service operating normally

Performance issues

Service disruption

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Incident log

19th April 2018 11:34:29 PM

Heavy load in us-east-1 has caused an increase in latencies

We have seen a significant and sudden increase in us-east-1 since 23:30 UTC today.

We are manually over provisioning the capacity in this region and will be investigating the cause of this sudden increase in load. Once identified, we'll look into how we can more effectively prepare for spikes like this.

20th Apr 12:06 AM

Unfortunately after provisioning more capacity, a second wave of traffic has arrived.
We are provisioning again.

20th Apr 12:26 AM

We have identified the customer who is largely responsible for this traffic spike and have resolved the issue in the affected regions. Over the next few days we'll be adding additional limits to prevent usage patterns like this impacting other accounts in the multi-tenanted cluster.

Resolved

8 minutes
19th April 2018 03:57:15 PM

Temporary increase in error rates in eu-west-1-a

Between 15:57 UTC and 16:02 UTC the EU West 1 (Ireland) cluster experienced a sudden increase in load which caused error rates to climb temporarily in this region.

We believe all HTTP and connection requests should have been retried automatically in other regions using our fallback capabilities.

Resolved

less than a minute
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