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Incident log archive

All times are shown in UTC

January 2016

28th January 2016 07:01:55 AM

Degraded performance and intermittent failures

Following a routine recycle of our databases, our realtime system is attempting to connect to old database servers in all regions that do not exist.

This has resulted in an increased rate of 500, 401 and timeout errors.

We are looking into this now.

28th Jan 01:19 PM

We have identified the root cause of the issue and have fixed it.

We are also going to modify our monitoring systems to better detect intermittent failures as our monitoring systems were unfortunately reporting everything as healthy.

Resolved

almost 3 years ago
26th January 2016 11:00:32 AM

South America region taken offline due to AWS transient issues

At roughly 11:00am GMT, Amazon EC2 and ELB in the South America region have become unstable with transient intermittent issues.

We have taken the region offline and routed traffic to all other healthy data centres until Amazon resolves the issue.

26th Jan 01:17 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

26th Jan 01:18 PM

The issue has been resolved and all traffic is now being routed to South America again.

Update from Amazon:

"Between 2:15 AM and 4:33 AM PST we experienced connectivity issues for instances in a single Availability Zone and increased error rates for the EC2 APIs in the SA-EAST-1 Region. The issue has been resolved and the service is operating normally."

Resolved

almost 3 years ago
19th January 2016 08:17:17 PM

Our automated health check system detected a 1 minute issue in realtime Asia Singapore

This incident was created automatically by our automated health check system as it has identified a fault.

The issue appears to be a brief networking issue in that region.

19th Jan 08:18 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
15th January 2016 07:59:39 AM

Website tokens for demos and new sign ups failing

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

15th Jan 10:18 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

15th Jan 01:12 PM

Due to an upgrade to the realtime system some operations on the website were failing for a short period. The following website services were effected:
- Tokens used for demos and documentation examples
- New sign ups on the website

Resolved

almost 3 years ago
8th January 2016 11:02:43 PM

ably.io website caching issues

One of our Redis servers used for caching was unavailable for a period of 10 minutes resulting in intermittent issues with the website.

8th Jan 11:25 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
8th January 2016 09:11:32 AM

ably.io website cacheing issues

One of our Redis servers used for cacheing was unavailable for a period of 10 minutes resulting in intermittent issues with the website.

8th Jan 09:11 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

8th Jan 09:37 AM

The issue was resolved automatically by our health services

Resolved

almost 3 years ago

December 2015

15th December 2015 01:49:14 PM

Our automated health check system has reported an issue in realtime South America

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

15th Dec 01:50 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
15th December 2015 11:23:14 AM

Our automated health check system has reported an issue in realtime South America

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

15th Dec 11:25 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
12th December 2015 07:51:28 AM

Our automated health check system has reported an issue in realtime South America

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

12th Dec 07:52 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
11th December 2015 09:26:29 PM

Our automated health check system has reported an issue in realtime South America

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

11th Dec 09:27 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago

November 2015

21st November 2015 09:28:05 PM

Minor outage in Europe Frankfurt

There was a minor outage in Europe Frankfurt for a few minutes during an upgrade. All other regions were operating correctly so traffic would have been routed to those regions.

21st Nov 09:29 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
21st November 2015 09:27:05 AM

Our automated health check system has reported an issue in realtime Europe Frankfurt

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

21st Nov 09:28 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

almost 3 years ago
13th November 2015 12:44:28 AM

Our automated health check system has reported an issue in realtime South America

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

13th Nov 12:46 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

13th Nov 12:56 AM

There was a short loss of connectivity to this region with little or no disruption to realtime clients.

Resolved

almost 3 years ago
5th November 2015 10:52:29 AM

Our automated health check system has reported an issue in website ably.io website

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

5th Nov 10:58 AM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

5th Nov 11:04 AM

The Heroku Postgres service was down for a brief period causing some downtime for the Ably website. We are looking at an upgrade now to help mitigate this type of issue in future

Resolved

almost 3 years ago

October 2015

28th October 2015 10:13:26 PM

Our automated health check system has reported an issue in realtime Asia Singapore

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

28th Oct 10:16 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

Resolved

about 3 years ago