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Incident log archive

All times are shown in UTC

June 2015

9th June 2015 04:04:13 PM

Our automated health check system has reported an issue in realtime Europe Ireland

This incident was created automatically by our automated health check system as it has identified a fault. We are now looking into this issue.

9th Jun 05:13 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

9th Jun 05:16 PM

We were doing some routine maintenance that resulted in some performance issues in eu-west-1. The service remained up throughout the maintenance.

Resolved

over 3 years ago

May 2015

13th May 2015 11:00:11 PM

New data center instability

After rolling out 4 additional datacenters in Asia, Europe and South America, we noticed instability globally in a small selection of apps.

Whilst we identify the cause of the issue, we have rolled back to 4 data centres in California, Virginia, Oregon and Europe.

Resolved

over 3 years ago
12th May 2015 08:05:00 AM

Cluster growth issue

We are currently expanding our cluster from 3 regions to 8 regions. Unfortunately we hit some issues during the rollout which resulted in 5 minutes of downtime globally.

Resolved

over 3 years ago
11th May 2015 02:35:53 PM

Monitoring systems have reported issues in: website ably.io website

This incident has been created automatically by our monitoring systems as they have identified a fault. We are now looking into the reported issue.

11th May 02:36 PM

Our monitoring systems have reported this issue is resolved.
We are still investigating the issue and will update this incident shortly.

12th May 05:43 PM

The issue was intermittent and only effected a small number of users

Resolved

over 3 years ago
1st May 2015 03:30:23 PM

Scheduled downtime

We had some scheduled downtime prior to our launch today from 15:00 GMT until 17:00 GMT.

1st May 05:24 PM

The system is now back up as planned

Resolved

over 3 years ago

April 2015

14th April 2015 01:33:55 PM

Website uptime reporting issues

Since 13:33 UTC time our reporting systems are incorrectly reporting the website as being down.

This is not the case and the issue is a reporting system issue due to a recent change of DNS.

We should have this resolved shortly.

Resolved

over 3 years ago