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Incident Details

All times are shown in UTC

10th February 2021 07:45:00 PM

Mobile push notifications are delayed

Due to an ongoing outage by AWS in US East 1, we are experiencing delays in push notification deliveries.

We are now going to force all push notifications to skip the US East region until AWS resolves the underlying load balancing issues reported as "12:19 PM PST We are investigating increased connectivity issues for Network Load Balancers within the US-EAST-1 Region."

10th Feb 08:48 PM

All push services are back to normal.

19th Feb 10:18 AM

The report summarising our investigation and conclusions for this incident is now available: https://gist.github.com/paddybyers/47e3f4490330b3c8735f643e8e5ed923

Resolved

in about 1 hour