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Incident Details

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10th March 2020 10:27:00 PM

Website stats timeouts

We are currently experiencing timeouts from the website for some async operations.

- Stats in dashboards
- Blog feeds in the navigation
- Some queries for keys, queues, rules in the dashboards

We are investigating the root cause, but rolling back to a previous version now.

10th Mar 10:39 PM

A downstream provider of our database and web services performed maintenance on our database earlier today, which required a change in the endpoint used by all web services. Unfortunately the update was only made to one of the two web services required, which caused the async operations to fail during this period.

The issue is now fully resolved, and we'll be investigating why this update was only applied to one of the two web services.

Resolved

in 10 minutes