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Incident Details

All times are shown in UTC

1st October 2018 04:26:00 PM

Increased error rates in eu-central-1 and eu-west-1

We are investigating increased error rates in our two European data centers.

1st Oct 04:42 PM

Whilst AWS is not yet reporting any issues on the status or personal health dashboards, we believe this issue is caused by a fault in the eu-central-1 and possibly eu-west-1 AWS regions. We are led to believe this as dedicated clusters, isolated from the global traffic in those regions, are also affected.

We will continue to investigate the issue and take action to minimise the impact.

1st Oct 04:52 PM

AWS continues to report no issues, yet Twitter confirms the issues are widespread.

We have seen that eu-west-1 continues to exhibit problems, so we are now routing traffic away from eu-west-1 for now.

1st Oct 05:08 PM

We are seeing stability return in eu-west-1 and eu-central-1. All eu-west-1 traffic is still being routed to other regions. Once eu-west-1 settles fully we'll redirect traffic back.

We are now investigating any residual issues caused by the partitions and instability to ensure no longer term impact on customer traffic.

1st Oct 05:09 PM

Please note this issue is not resolved, but was mistakenly closed. We will continue in issue https://status.ably.io/incidents/562

Resolved

29 days ago