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Incident Details

All times are shown in UTC

13th September 2018 06:10:00 PM

Increased latency and error rates due to issues with the persistance layer

We are seeing high error rates and latencies worldwide, due to issues with our Cassandra persistence layer instances in ap-southeast-1 and us-east-1. We are investigating.

Latencies and error rates are now back to normal. The issue was routine maintenance in our Cassandra persistence layer that caused significantly more work than expected, leading to contention issues. We will consider using a different strategy moving forwards to reduce the amount of work needed during maintenance.

Resolved

about 2 months ago