Incident Details

All times are shown in UTC

3rd September 2018 02:05:00 AM

Website encryption failure

During a routine upgrade of the website, we are seeing reports of encryption failures and 500 errors being sent to our website users.

We are reverting the upgrade and expect the site should be online in the next few minutes.

3rd Sep 11:36 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

4th Sep 01:20 AM

The upgrade has been rolled back whilst we investigate the root cause of the issue.

In total, the website was offline for some users for no more than 15 minutes.


about 2 months ago