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Incident Details

All times are shown in UTC

26th January 2016 11:00:32 AM

South America region taken offline due to AWS transient issues

At roughly 11:00am GMT, Amazon EC2 and ELB in the South America region have become unstable with transient intermittent issues.

We have taken the region offline and routed traffic to all other healthy data centres until Amazon resolves the issue.

26th Jan 01:17 PM

Our health check system has reported this issue as resolved.
We will continue to investigate the issue and will update this incident shortly.

26th Jan 01:18 PM

The issue has been resolved and all traffic is now being routed to South America again.

Update from Amazon:

"Between 2:15 AM and 4:33 AM PST we experienced connectivity issues for instances in a single Availability Zone and increased error rates for the EC2 APIs in the SA-EAST-1 Region. The issue has been resolved and the service is operating normally."

Resolved

in about 3 hours