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Incident Details

All times are shown in UTC

28th May 2016 12:04:24 PM

Scheduled South America data & Singapore centre downtime

Due to an incompatible upgrade needed for our South American data centre (sa-east-1), we are replacing the entire data centre with a new one. During this time, the data centre in South America will be offline and customers will be routed to the nearest data centre in US East.

We expect the data centre in South America to be offline for no more than 15 minutes.

28th May 12:13 PM

Our data centre in Singapore also needed upgrading in the same way and unfortunately did not have a compatible upgrade path. Singapore will also be offline for roughly 15 minutes. All traffic will be routed to Sydney, Tokyo or US West during this time.

28th May 02:58 PM

We hit some unforeseen issues with the upgrades which resulted in our Australian, Singaporean and South America data centres being offline for the upgrade at different times over the last 4 hours.

During this time, the overall realtime service remained online, and all traffic for each data centre was routed to alternate data centres.

The work is now complete, and all data centres are back online.

Resolved

in about 4 hours