Incident Details

All times are shown in UTC

20th April 2016 05:13:15 PM

Partial database write operation disruption

At 5.13pm today, our database cluster experienced connectivity issues between the three regions the databases exist in. As a result, quorum writes for some operations failed because each a consensus between available servers was not possible.

Most of our realtime operations were unaffected during this time, however the following operations for some customers were failing:

- API Key creation
- Stats
- Message history

At approximately 6.30pm the issue was resolved.


in about 1 hour